Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds and exchanges are handled on a case by case basis. Please contact our customer support team submitting a ticket to our system, here Contact us. You can also reach our customer support by emailing us at email@example.com. Inquiries are typically addressed within 24 hours.
Please submit your request of refund/ exchange within 14 days after you received your product.
For faster processing of your request please submit images demonstrating the issue with your order. Images should be:
Images must be taken on a flat surface (Front and back)
Images must be taken with measuring device to proof that we have sent them the wrong size
Images of the tag of the shirt
Clear representation of the damage or defect
We accept refund/ exchange for the following reasons only:
The product received is not the same as on the website/store
The product received is not what you ordered
Poor print quality
Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.